Job Description
Responsibilities
- Act as the primary in-house IT contact for end users, providing prompt support and resolution for hardware, software, network, and peripheral issues.
- Liaise and coordinate with external IT vendors for quotations, procurement, service requests, annual software license renewals and technical support.
- Manage IT inventory assets, including tracking, maintenance and disposal of obsolete equipment.
- Coordinate onboarding of new staff by setting up PCs, laptops, user accounts and access through Active Directory administration.
- Oversee daily monitoring of IT infrastructure, including server health and storage capability, and provide monthly overview of server storage space.
- Create and manage Zoom meetings and other communication tools to support internal collaboration.
- Support IT operations by ensuring smooth function and addressing operational IT issues, while escalating approvals and critical decisio...