Job Description
Responsibilities
- Examining frequent occurrences and conducting analysis to find the underlying causes.
- Find proactive ways to address the core issues and implement these improvements for the team as a whole.
- Management of Incidents and Service Requests.
- Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement).
- Providing as needed support for local and cloud-based IT infrastructure systems.
- Obtain quotes, oversee the purchase and billing of IT licences and equipment to ensure you get the best deal possible.
- Oversee the lifecycle of IT assets from acquisition to disposal.
- Engage in monthly service reviews with vendors and share areas for improvement and important issues.
- Collaborate with fellow teammates in the IT and digital domains to exchange insights and expertise.
- Participate in departmental i...