Job Description
About you
You are a resourceful, customer-focused IT professional dedicated to delivering reliable technology solutions in a fast-paced, mission-driven organization. With a background in systems administration and hands‑on support, you excel at troubleshooting, process optimization, and clear communication. You balance technical depth with excellent communication skills, and you enjoy building trustworthy relationships as a go‑to resource for all things IT.
What you’ll do
- Provide responsive, friendly IT support for employees across multiple offices and channels.
- Provision, configure, and decommission laptops/workstations (Windows/macOS/Linux) using MDM suite.
- Manage identity and access platforms (e.g., Google Workspace, AWS), ensuring proper provisioning, deprovisioning, and permission hygiene.
- Own and maintain IT knowledge base, onboarding/offboarding workflows, hardware deployment, access, IT training, and software licens...