Job Description
Key Responsibilities
Application Monitoring & Maintenance
Monitor application performance and availability.
Perform routine health checks, backups, and apply patches or upgrades.
Ensure compliance with security and operational standards.
Incident Management & Troubleshooting
Respond to and resolve application-related incidents promptly.
Diagnose root causes and implement corrective actions.
Escalate complex issues to development or infrastructure teams.
User Support & Training
Provide first-line support for application queries and issues.
Assist users with functionality and best practices.
Develop and maintain user guides and training materials.
Collaboration & Coordination
Work closely with developers to report bugs and suggest improvements.
Participate in testing new releases and deployments.
Coordinate with IT teams for integration and performance tuning.
Collaborate clo...