Job Description
Job description
Job Purpose:
The IT Application Support Engineer is responsible for providing technical assistance, troubleshooting, and maintenance for business applications across the organization. This role ensures smooth operation of software systems, supports end-users, and collaborates with IT teams and external vendors to enhance application performance and reliability.
Core Responsibilities:
- Provide first-level support for core applications such as CargoWise, NetSuite, and WMS
- Diagnose and resolve application tickets within IT SLA
- Log, track, and manage incidents through to resolution
- Escalate complex issues to vendors or internal technical teams when required
- Respond to user inquiries and reques...