Job Description
We are looking for a dedicated IT Application Support to provide technical support and maintenance for business-critical applications. You will act as the first point of contact for application-related issues, ensuring smooth operation, troubleshooting errors, and liaising with development or vendor teams for resolution.
Key Responsibilities:
- Provide first-level support for business applications, resolving incidents and service requests.
- Troubleshoot application errors, data discrepancies, and performance issues.
- Monitor application performance and availability, ensuring uptime and reliability.
- Collaborate with internal teams (IT, business users, developers) and external vendors to resolve complex issues.
- Document incidents, resolutions, and procedures to support knowledge sharing.
- Support application upgrades, patches, testing, and deployments.
- Analyze recurring problems and work on root ca...