Job Description
Overview
AAG IT, an award-winning business IT support provider, is offering an exciting opportunity for an enthusiastic individual to join their Service Desk team as an IT Apprentice. Founded in 2009 and headquartered in Chesterfield with additional offices in London, Manchester, and Sheffield, AAG supports businesses across the UK with tailored IT solutions, including proactive network monitoring, cyber security, cloud services, and 24/7 managed IT support.
Responsibilities
- Assist with password resets, hardware configuration, antivirus setup, and endpoint protection installation under supervision.
- Support the implementation of multi-factor authentication and group policy application while following internal procedures.
- Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity.
- Communicate with users via phone, email, mess...