Job Description
Responsible for the cell phone, physical IT asset and device analysis management across the organisation and to act as a single point of contact for internal and external stakeholders.
Duties and responsibilities:
Manage the Cell Phone function across the organisation
- Develop and deliver quality working programs to meet customer and user specifications
- Manage user contracts i.e. Data, Voice, SMS and contract renewals
- Manage and continuously monitor the usage of cell phones and analysing trends or discrepancies.
- Manage centre bills and compliance with centre managers and administrators
- Follow up daily on user queries, soft lock, abuse and unlock locked cell phones
- Block stolen devices, inform the cell phone carriers, update asset register and
- Configuration Management Data Base (CMDB) on the relevant platform.
- Manage the process of activating sim swaps, new sim cards as well as termina...