Job Description
Overview
IT Assistant Manager - Technology Analyst for Voice Infrastructure (BGC Taguig)
About the job
IT Assistant Manager - Technology Analyst for Voice Infrastructure (BGC Taguig)
Responsibilities
- Perform daily monitoring, health checks, and preventive maintenance of voice infrastructure.
- Manage incidents, service requests, and change tickets using ITSM tools.
- Collaborate with telecom vendors, service providers, and internal teams for issue resolution and escalations.
- Configure and optimize call flows, routing strategies, IVRs, and contact center functionalities.
- Support third-party integrations, including CRMs and analytics platforms.
- Participate in platform upgrades, patch management, and cloud migrations.
- Maintain detailed technical documentation, SOPs, and knowledge base articles.
- Stay current with platform updates, industry best practices, and security advisories. ...