Job Description
Role Overview
The role is based at our Seville and Madrid offices.
Responsibilities
- Support the end-user community, both in office and remote.
- Provide advanced troubleshooting for software and hardware issues on multiple platforms (macOS, Windows 10/11, iOS, and Android).
- Onboard and offboard end users.
- Support all Solera Entities.
- Support office technology platforms, including wireless and wired networks, conference room technology (Zoom and Microsoft Teams), automation systems, and AV streaming technology.
- Provide white-glove IT support for executives and at marketing events held in the office or other locations.
- Asset management (managing the lifecycle of IT equipment from procurement to e‑waste).
- Endpoint management.
- Leverage vendor support wherever possible to offer the best solution quickly.
- Train and provide documentation to Level 1 and 2 support team members.