Job Description
Job Description
Platform Operations and Ticket Management Manage and resolve escalated support tickets across Google Workspace and Zoom, including Gmail, Google Drive, Calendar, Meet, and Zoom Rooms Administer Google Workspace at an organisational scale: provisioning, deprovisioning, group management, OU structure, policy configuration, and licence management Configure and manage Zoom at an enterprise scale, including Zoom Phone, Zoom Rooms, and Zoom Device Management Develop and maintain standard operating procedures for recurring operational tasks, with a view to reducing manual effort over time Identify patterns in ticket queues and proactively propose and implement process improvements or automation opportunities
Project Ownership and Execution Own and lead complex platform projects end to end, including scoping, planning, stakeholder coordination, and delivery Drive large-scale user migrations across identity providers and collaboration tenants, managing downstream impact ac...
Platform Operations and Ticket Management Manage and resolve escalated support tickets across Google Workspace and Zoom, including Gmail, Google Drive, Calendar, Meet, and Zoom Rooms Administer Google Workspace at an organisational scale: provisioning, deprovisioning, group management, OU structure, policy configuration, and licence management Configure and manage Zoom at an enterprise scale, including Zoom Phone, Zoom Rooms, and Zoom Device Management Develop and maintain standard operating procedures for recurring operational tasks, with a view to reducing manual effort over time Identify patterns in ticket queues and proactively propose and implement process improvements or automation opportunities
Project Ownership and Execution Own and lead complex platform projects end to end, including scoping, planning, stakeholder coordination, and delivery Drive large-scale user migrations across identity providers and collaboration tenants, managing downstream impact ac...