Job Description
IT Coordinator
Global Business Services (GBS) – Wilhelmsen
Responsibilities
- Provide IT support remotely to APAC locations.
- Ensure local support to applications, network management, server management, order fulfilment, IT governance, and security.
- Assist 1st Line support team when required, identify recurring issues and automation opportunities, and report to IT Manager.
- Resolve and follow‑up incidents reported to 2nd & 3rd Line support.
- Order and secure facilities, equipment, and supplies required to provide services.
- Follow up with local vendor, identify needs and renewal cycle, and liaise with stakeholders.
- Ensure all incidents and requests are registered in the global helpdesk system and are handled according to GBS Service Level Agreement principles and guidelines.
- Identify needs, arrange training, and liaise with the technical teams through online and physical training courses. ...