Job Description
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Host and track production system Change Advisory Board (CAB) meetings
Review and track production system troubles (aka Major Incidents), ensuring that they are recorded with full information, including impact, root cause and resolution; and are resolved and closed in a timely manner.
Perform Major Incident analyses, and prepare summary and trending reports: Weekly, Monthly, Quarterly, Yearly, as well as customer-facing system issue reports as needed.
Coordinate and prepare meeting materials and minutes for various management committee meetings; as well as and regional IT conferences (Americas, Asia/AIOD, London/EMEA), which promote information sharing and efficiencies across regions.
Support the Key Risk Assessment (KRA) and Key Risk Indicator (KRI) process across first line-of-defense teams including review, validation, and consolidation of data into appropriate reports.
MINIMUM JOB REQUIREMENTS OR EXPERIENCE:...