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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Physical onsite assistance to enable remote troubleshooting and remediation.
- Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.
- Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports power cycling per instruction).
- Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).
- Engineer must have basic understanding of network devices, sufficient to identify network equipment types, ports, power supplies, uplinks and patch panel layouts.
- Follow remote instructions accurately (step‑by‑step) without deviating from approved runbooks.
- Perform basic checks: link lights, port‑mapping verification, cable reseat, label verification.
- Network device rack & stack: rack mounting/unmounting of network devices per site rules and safety practices.
- P...