Job Description
RESPONSIBILITIES
- Be in charge of entire IT infrastructure for our client companies.
- Manage helpdesk operations by handling incoming and outgoing support calls to resolve customer incidents promptly and ensure closure.
- Installation, configuration, operation and troubleshooting of customer IT equipments and/or software
- Provide on-site technical support for issues that cannot be resolved remotely, ensuring timely resolution and minimal downtime.
- Design IT Infrastructure projects for implementation and support
- Support and implement IT projects by coordinating resources and applying advanced networking and cybersecurity knowledge.
- Enforce corporate IT standards, policies, and procedures to maintain governance over infrastructure architecture, security, and system administration.
- Perform periodic server health checks and security reviews to identify and mitigate risks proactively
- Execute network, server, a...