Job Description
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Job Title: IT Tech desk EngineerPRIMARY RESPONSIBILITIES• Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc.• Provide information on IT processes, general how-to queries and known outages.• When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.• Escalate to appropriate L...