Job Description
**MANTECH** seeks a motivated, career and customer-oriented IT Helpdesk Specialist (Executive Support) to join our team in Herndon, VA.
**Responsibilities include but are not limited to:**
+ Provide high-touch, white glove desktop support for C-suite executives, demonstrating a high degree of technical competency, discretion, and responsiveness.
+ Monitor, track, and prioritize assigned tasks and trouble tickets, assisting with incident routing, assignment, and escalation where applicable.
+ Deploy software and provide advanced desktop support for Windows Operating Systems, Microsoft Office/Google suites, and Adobe software.
+ Support and troubleshoot user access within a modern Zero Trust environment, utilizing Netskope for security and Okta/RSA for identity authentication.
+ Administer and troubleshoot Zoom and Google Meet/Chat for VoIP telephony services and collaborative tools.
+ Diagnose and resolve complex network connectivity issues and provide ...
**Responsibilities include but are not limited to:**
+ Provide high-touch, white glove desktop support for C-suite executives, demonstrating a high degree of technical competency, discretion, and responsiveness.
+ Monitor, track, and prioritize assigned tasks and trouble tickets, assisting with incident routing, assignment, and escalation where applicable.
+ Deploy software and provide advanced desktop support for Windows Operating Systems, Microsoft Office/Google suites, and Adobe software.
+ Support and troubleshoot user access within a modern Zero Trust environment, utilizing Netskope for security and Okta/RSA for identity authentication.
+ Administer and troubleshoot Zoom and Google Meet/Chat for VoIP telephony services and collaborative tools.
+ Diagnose and resolve complex network connectivity issues and provide ...