Job Description
Job Summary
Specialistsolvestechnical issues without predefined processes; drives process standardization and knowledge retention. Leads the development of technical documentation and knowledge bases. Demonstrates in-depthexpertisein specific technical domains alongside a broad foundation. Identifiesand mitigates risks in non-standard scenarios; proposes and escalates improvement suggestions; supports process optimization and standardization. Supports task management; facilitates knowledge sharing and technical exchanges among team members; leads resolution of technical issues.
Key Responsibilities
- Provide end-user support for hardware, software, and IT issues
- Troubleshoot and resolve incidents within SLA timelines
- Maintain and support laptops, PCs, and other endpoint devices
- Perform preventive maintenance and ensure system reliability
- Support basic IT security, updates, and incident response