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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Description
- Serve as the primary on-site point of contact for end-user workstation hardware and software updates.
- Manage and triage incoming requests through the helpdesk ticketing system, including ticket assignment, prioritization, resolution, and workflow management.
- Diagnose and resolve issues related to End User Computing technologies, including PC hardware, virtualization, Microsoft Office applications, endpoint security tools, and application performance.
- Deliver timely and effective incident resolution and escalation management, ensuring service level agreements (SLAs) are consistently met for response time, resolution, and communication.
- Support employee onboarding and offboarding activities, including system access provisioning, equipment setup, and decommissioning.
- Maintain accurate IT asset inventory records and ensure compliance with established IT policies and procedures.
- Perform laptop ...