Job Description
Responsibilities
- Provide on-site and remote technical support to end users for day-to-day IT issues.
- Troubleshoot and resolve hardware, software, operating system, and peripheral device problems, primarily on macOS platforms.
- Assist employees with software installation, printer setup, network connectivity, and other general IT-related requests.
- Respond to and manage IT support tickets in a timely and professional manner.
- Install, configure, maintain, and upgrade macOS devices and applications.
- Create, deploy, and manage software packages and device configurations through Mobile Device Management (MDM) solutions.
- Support endpoint lifecycle management, including device enrollment, provisioning, maintenance, and decommissioning.
- Maintain inventory records and assist with office IT equipment management.
- Identify recurring technical issues and recommend preventive or long-term solutions. <...