Job Description
Job Title: IT Helpdesk Support Specialist
Location: Onsite at our Makati Office (One Ayala)
Are you a tech-savvy professional with a passion for solving problems and delivering exceptional customer service? We’re looking for an enthusiastic IT Helpdesk Support Specialist to join our dynamic team in the heart of Makati. In this role, you’ll be the first point of contact for technical issues, ensuring a seamless and engaging support experience for our users.
What You’ll Do
• Customer First: Serve as the primary contact for users, ensuring a positive experience from the first call.
• Tech Troubleshooter: Apply advanced troubleshooting skills to diagnose and resolve technical problems efficiently.
• Detailed Documentation: Log all incidents accurately, capturing troubleshooting steps and solutions.
• Efficient Resolutions: Maintain and exceed first call resolution (FCR) targets by resolving most issues during initial c...