Job Description
We are seeking a motivated and customer-focused IT Helpdesk Level I professional for a temporary assignment in our Agawam, MA location. This is an entry-level position.
Responsibilities include:
- Answering phone calls and emails: Responding to initial inquiries and providing basic technical assistance.
- Password resets: Helping users reset their passwords for various systems and applications.
- Troubleshooting software errors: Diagnosing and resolving minor software issues.
- Guiding users through simple tasks: Providing step-by-step instructions for basic IT tasks.
- Setting up new user accounts: Creating and configuring accounts for new employees.
- Installing software: Assisting with the installation of software applications.
- Documenting issues and solutions: Recording problems and their resolutions for future reference.
- Escalating complex issues: Referring more complicated problems to higher-level ...