Job Description
Swak BPO Corp. is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for customers with professionalism, integrity, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire an IT Helpdesk Technician I to join our growing company.
Job Responsibilities:
- Serve as the first point of contact for internal an external customers seeking technical assistance; contact can be made by phone or ticket submission via email
- Diagnose and investigate techniques to determine the root cause of the customer issue and find the best solution
- Troubleshoot technical issues in person, via phone, or by remote screen-sharing session
- Escalate ticket issues to another technician or the Help Desk Manager
- Effectively communicate both the problem and its solution to the customer ...