Job Description
Purpose
As IT Lead, you will be the key point of accountability for all IT operations within the Malaysia Service Center. You will ensure the reliability, security, and compliance of IT systems, infrastructure, and services in alignment with IDEMIA standards and customer requirements.
Key Missions
Responsibilities:
- Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
- Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
- Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
- Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
- Manages IT assets (computer and communications equipment, servers, and lice...