Job Description
About the role
As a SIAM Lead, you will make an impact by driving seamless service integration and operational excellence across multiple internal teams and external service providers. You will be a valued member of the IT Infrastructure / Service Delivery team and work collaboratively with delivery leaders, vendors, and key business stakeholders to ensure effective service orchestration and governance.
In this role, you will:
- Oversee day-to-day SIAM operations, ensuring effective coordination across multiple service providers
- Lead service integration and ensure all service components function cohesively end-to-end
- Manage major incidents, escalations, and cross-supplier collaboration to ensure timely resolution
- Drive governance, compliance adherence, and performance monitoring across suppliers
- Enable continuous service improvement and operational maturity within the SIAM model