Job Description
Work Setup: Onsite (Clark Pampanga)
Shift: Shifting Schedules
Responsibilities
- Consolidate service specific data for analysis.
- Participate in SLA compliance review, compliance with service delivery plans, service continuity, and capacity management plan.
- Service level management and reporting.
- Information security compliance.
- Compliance with IT asset management policy.
- Participate in audits to ensure smooth functioning of the assigned IT service to facilitate organization and department level initiatives.
- Ensure that customers are provided with efficient IT Service Support within prescribed guidelines.
Requirements
- BACHELORS - COMPUTER SCIENCE, IT, ENGINEERING or any related course
- 7+ YEARS Experience in IT NETWORKING and SYSTEMS
- With experience as people managers
- Preferably wit...