Job Description
**Key Responsibilities**
**1. IT Operations & Infrastructure Management**
+ - Oversee all hotel IT systems including network infrastructure, servers, PMS, POS, Wi-Fi, telephony, and guest-facing technologies
+ - Ensure 24/7 system availability and minimal downtime across all business-critical systems
+ - Manage preventive maintenance and lifecycle management of IT assets
+ - Ensure seamless integration between all hotel systems and platforms
**2. Guest Technology Experience**
+ - Ensure flawless performance of guest-facing systems (high-speed Wi-Fi, in-room technology, mobile check-in, smart room controls)
+ - Support digital guest journey initiatives such as mobile apps, digital concierge, and contactless services
+ - Resolve guest technology issues with speed, discretion, and minimal disruption
+ - Continuously enhance in-room and digital experience innovation
**3. Cybersecurity & Data ...
**1. IT Operations & Infrastructure Management**
+ - Oversee all hotel IT systems including network infrastructure, servers, PMS, POS, Wi-Fi, telephony, and guest-facing technologies
+ - Ensure 24/7 system availability and minimal downtime across all business-critical systems
+ - Manage preventive maintenance and lifecycle management of IT assets
+ - Ensure seamless integration between all hotel systems and platforms
**2. Guest Technology Experience**
+ - Ensure flawless performance of guest-facing systems (high-speed Wi-Fi, in-room technology, mobile check-in, smart room controls)
+ - Support digital guest journey initiatives such as mobile apps, digital concierge, and contactless services
+ - Resolve guest technology issues with speed, discretion, and minimal disruption
+ - Continuously enhance in-room and digital experience innovation
**3. Cybersecurity & Data ...