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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
1. IT Operations & Infrastructure Management
- Oversee all hotel IT systems including network infrastructure, servers, PMS, POS, Wi‑Fi, telephony, and guest‑facing technologies.
- Ensure 24/7 system availability and minimal downtime across all business‑critical systems.
- Manage preventive maintenance and lifecycle management of IT assets.
- Ensure seamless integration between all hotel systems and platforms.
2. Guest Technology Experience
- Ensure flawless performance of guest‑facing systems (high‑speed Wi‑Fi, in‑room technology, mobile check‑in, smart room controls).
- Support digital guest journey initiatives such as mobile apps, digital concierge, and contactless services.
- Resolve guest technology issues with speed, discretion, and minimal disruption.
- Continuously enhance in‑room and digital experience innovation.
3. Cybersecurity & D...