Job Description
JOB DETAILS
Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks
Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements
Organizes support, troubleshooting, and repair for IT equipment and networks
Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary
Establishes relationships with technology and component vendors
Oversees IT support department staff, including education, training, and call centre specialists.
Advises human resources colleagues on staffing needs and participates in the hiring and training process
Manages departmental budget and tracks spending on equipment and staff
Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of te...