💼 Full-Time Position

IT Monitoring Center - Incident management team

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SBM
📍 Al-Zahra'a, Makkah Province, Saudi Arabia
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Location
Al-Zahra'a, Saudi Arabia
📅
Posted
June 29, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Location:


Saudi Arabia

Education:

Bachelor’s degree in Information Technology, Computer Science, MIS, Engineering, or related field.


Experience:

2–4 years of hands-on experience in Incident Management, IT Operations, NOC/SOC roles, or IT Service Management functions.


Monthly Salary Package:

12,000 SAR 


Qualifications & Skills:


  • Strong understanding of IT Service Management (ITSM) frameworks, especially ITIL.

  • Experience in incident logging, classification, prioritization, investigation, and closure.

  • Ability to manage multiple incidents simultaneously and meet defined SLAs.

  • Strong analytical skills to identify trends, anomalies, recurring issues, and performance insights.

  • Proficiency with incident management tools and monitoring platforms.

  • Experience preparing and documenting incident reports,...