Job Description
About the role:
The IT On-Site Support role delivers reliable, hands-on IT support across office and retail environments while driving service quality, vendor coordination, and continuous improvement. This role combines frontline technical support with service management responsibilities, acting as the key IT point of contact for end-users, business stakeholders, vendors, and internal IT teams.
What impact you can create at CHANEL :
IT Support and Incident Management
Provide first line desk-side support for hardware, software, and network issues across office and retail environments, including POS systems, while owning end-to-end incident and request ticket management, escalation processes, and working with regional application teams and local IT to resolve issues promptly.
Maintain clear, timely communication with users, business stakeholders, and IT teams, serving as the primary IT escalation contact during outages an...