Job Description
IT Operations Engineer – Key Responsibilities & Requirements Key Responsibilities End-User & Desktop Support Provide L1/L2 support for laptops, desktops, mobile devices, printers, and peripherals. Configure, deploy, and troubleshoot Windows systems and hardware. Support mobile devices (iOS & Android). Conference & Collaboration Support Support and maintain conference room A/V and video conferencing systems. Assist with Zoom, Teams, Skype, and hybrid meeting setups. Provide on-site and remote support for meetings and events. Software & Application Support Support Microsoft Office, Outlook, and in-house applications. Troubleshoot email, mailbox access, and application issues. Assist users with software updates and usage guidance. Infrastructure & IT Operations Assist with server room maintenance, network equipment checks, and basic troubleshooting. Support Active Directory, DNS, DHCP, shared drives, VPN, and office network connectivity. Log and resolve incidents through ticketing systems...