Job Description
Job Description
Monitor IT Servers and Systems
- Assessment of system data, error and reports;
- Determine areas for improvement and repair;
- Determine systems and servers are due for upgrades;
Direct IT Technicians / Subcontractors
- Directing activities of IT technicians / Subcontractors;
- Assessment of current department needs/inquiries;
- Development of technician schedules;
Development Department Policies
- Developing IT policies and procedures to ensure effectiveness and reliability;
- Developing Service Level Agreements (SLAs);
- Developing Operation Level Agreements (OLAs);
- Developing guides for users and technicians;
Resolve Help Desk Escalations
- If IT technicians/subcontractors are unable to resolve a user’s issue, the ITOM will assess the situation and devise a solution to a problem;
Negotiate Vendor Contracts
- Negotiating ...