Job Description
Alongside partners with organizations to drive digital transformation and build high-performing tech teams.
We are looking for a IT Operations Analyst to join a project at a company specializing in the management of financial markets.
Responsibilities
- Ensure service availability through the control, maintenance, and monitoring of production and testing environments;
- Monitor, analyze, and resolve operational alerts and incidents;
- Investigate and resolve L1 and L2 automation failures;
- Manage different types of tickets, including incidents, changes, and service requests;
- Ensure the proper escalation of major incident processes within the defined SLAs;
- Create and maintain operational procedures and knowledge base articles;
- Work according to best practices and processes based on the ITIL methodology;
- Collaborate w...