Job Description
Job Overview
On-site - Taguig. 1-3 Yrs Exp. Bachelor. Full-time.
Qualifications
- Basic knowledge of networking, server concepts and incident response principles.
- At least 2-4 years of experience in revenue monitoring, alert triage, or a related field.
- Familiar with ITIL framework or have undergone ITIL foundation training
- Familiarity on ticketing systems (i.e. Jira, ServiceNow, etc.)
- Previous experience in a leadership or senior analyst role is a plus
- Experience with monitoring tools, dashboards, and data analysis platforms.
- May require shift-based work or on-call support for critical issues.
- Willing to work on a required shift, including evenings, weekends, and holidays, depending on business needs.
Responsibilities
- Oversee the daily activities of analysts, ensuring all monitoring tasks are performed efficiently.
- Act as the first escalation point for a...