Job Description
About The Job
The IT Operations Automation Engineer is a technical solutions expert responsible for developing, facilitating, and overseeing automation for Hopper IT. This role requires a first-principles thinker who can deconstruct technical challenges into their base elements and rebuild them with automated logic to drive operational maturity.
What Would Your Day-to-day Look Like
- Build and maintain critical automation platforms, such as an Automation Service Gateway, to standardize how services are exposed and secured within IT Operations.
- Proactively identify opportunities for automation and develop new processes following best practices for development, test, and implementation.
- Partner with stakeholders to replace manual workflows with scalable, compliance-driven systems.
- Provide Tier 2 and 3 support and troubleshooting, coordinating with vendors and internal teams when elevated support is required.