Job Description
We're Hiring: IT Operations / Service Management Engineer
Location: Singapore
Employment Type: Permanent / Contract
Industry: Enterprise IT Services | Infrastructure Operations | Service Management
Are you passionate about IT Service Management, operational excellence, and driving continuous improvement through data-driven insights?
We are looking for an experienced IT Operations / Service Management Engineer to join our growing team and play a key role in ensuring service reliability, operational efficiency, and ITIL-driven service delivery across enterprise environments.
Key Responsibilities- Manage and administer ITSM processes including Incident Management, Problem Management, Change Management, Service Request Management.
- Utilize ChangeGear to manage service tickets and ensure SLA compliance.
- Perform Root Cause Analysis (RCA) for recurring incidents and implement preventive actions.
- Suppo...