Job Description
Be part of a global brand transforming its entire tech backbone. Work with leaders who genuinely empower innovation and ownership About Our Client
Our client is a well-established global organization operating across more than 50 countries, with a diverse footprint that spans express delivery, freight, logistics, and tech-enabled supply-chain services. The company has demonstrated strong resilience and momentum, delivering double‑digit annual revenue growth.
Job Description
Lead global ITSM transformation (ITIL v4 | ServiceNow MSP) Build L1 & operating models internally Drive Release Management modernization (CI/CD, automation, governance) Implement Global CMDB & Asset Management Govern vendor delivery (Capgemini Phase 2) Establish governance, KPIs, reporting Ensure operational readiness, adoption & BAU handover Business case, ROI, budgeting alignmen...