Job Description
Job: Production Support Analyst
Duration: 12 months (extendable)
Key Responsibilities . Investigate production issues, respond based on production defect severity SLAs. . Manage and respond to users on timely manner. . Log incident ticket for production issues and user queries . Follow up on defect and incident closure and meet incident closure KPI. . Make sure system availability as per respective agreed SLA. . Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully. . Provide support for annual Disaster Recovery (DR) exercise for supported applications. . Provide support to System Engineers on server level patches / upgrade as and when applicable. . Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor . Knowledge with Market Data, and Genos monitoring setup and dashboard configuration . Ensure application incident & task documentation is properly updated for each production release. . Proven...
Duration: 12 months (extendable)
Key Responsibilities . Investigate production issues, respond based on production defect severity SLAs. . Manage and respond to users on timely manner. . Log incident ticket for production issues and user queries . Follow up on defect and incident closure and meet incident closure KPI. . Make sure system availability as per respective agreed SLA. . Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully. . Provide support for annual Disaster Recovery (DR) exercise for supported applications. . Provide support to System Engineers on server level patches / upgrade as and when applicable. . Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor . Knowledge with Market Data, and Genos monitoring setup and dashboard configuration . Ensure application incident & task documentation is properly updated for each production release. . Proven...