Job Description
Job Overview
We are seeking a detail-oriented and technically proficient Level 1 M&A Help Desk Technician to join our IT support team. This role focuses on providing Tier 1 support to end users at newly acquired M&A locations, primarily through phone and helpdesk ticketing systems. You will diagnose and resolve technical issues, escalation complex problems, and assist with onboarding security tools and ensuring patching compliance.
Responsibilities
- Security Operations Center (SOC) Tool Onboarding
- Collaborate with the M&A Project Manager to install and configure:
- Antivirus software
- Vulnerability scanning tools
- DNS controls
- SIEM (Security Information and Event Management)
- Web proxy solutions
- Patching and Compliance
- Work with the Regional M&S Support Team to ensure patching compliance across workstations
- Maintain operating system compliance...