Job Description
IT Senior Service Manager
Position: Senior Service Manager
Location: Ringwood, Hampshire + Hybrid home working (non-contractual)
Salary: £40,000 + Overtime + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role
Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client’s operational environment. You will be responsible, as a team, for the delivery of their support services.
You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and...