Job Description
Sitting within the IT team, this role is responsible for IT Service Delivery for the Windracers Group, the key functions of this role include:
- Responsibility for ensuring the reliable, secure, and high‑quality delivery of IT services across the organisation.
- You will oversee day‑to‑day service operations, manage suppliers, lead service improvement initiatives, and act as the key point of contact for stakeholders who depend on stable IT services.
- This role ensures that IT services remain aligned with business needs, operational priorities, and industry best practice.
- Manage the Service Delivery team.
Responsibilities/Tasks
Service Operations & Performance
- Lead end‑to‑end IT service delivery
- Oversee incident, problem, change, and release management processes.
- Ensure major incidents are managed effectively, with clear communication and timely resolution.
- Produce regula...