Job Description
Job description
ABOUT THE JOB
- Manage day-to-day service delivery activities including SLA monitoring, incident management, problem management, service requests, and change management using tools such as ServiceNow.
- Coordinate with internal stakeholders, business units, and vendors to ensure timely issue resolution and service performance.
- Support procurement coordination and vendor management activities for IT tools and services.
- Drive continuous improvement initiatives by automating operational workflows, monitoring processes, ticket handling, and reporting activities.
- Work closely with enginee...