Job Description
Role:
- Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully
- Serve as operational customer contact and focal point for all operational issues relevant to each project
- Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective
- Recognize and optimize processes/services and initiate the necessary steps
- Manage customer expectations
- Mentor and train onsite/dispatch support teams
- Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets
Requirements:
- C1 English
- Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
- Degree in Computer S...