Job Description
- Permanent Role
- upto $7500 + bonus
- Urgent role
The IT SDM will have overall responsibility for the management of the infrastructure and IT operations and service delivery for our client. This role will be responsible for both retained operations and outsourced (3rd Party). The IT SDM role manages the operational relationship and expectations with the Service Providers and the associated internal IT operations. The IT SDM facilitates the development and execution of Service Provider service performance management processes and tools; and enables effective quality and service delivery management.
Responsibilities- Leading a team of resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
- Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service level agreement
- Work with their teams to determi...