IT Service Desk Agent - First-Line Support (Onsite/Shift)

DXC Technology in Kuala Lumpur is looking for a proactive Service Desk Agent with 2–3 years of experience to provide first-level IT support. The successful candidate will act as the first point of contact for all IT-related incidents and service requests. Key responsibilities include logging incidents, providing resolutions for common IT issues, and maintaining professional communication with end-users.

The role requires strong knowledge of Windows OS, ITSM tools like ServiceNow, and excellent customer handling skills. Benefits include onboarding resources and flexible leave options.