Job Description
IT Service Desk Analyst
KFC
Hybrid
Provide Level 1 support to KFC restaurant team members via telephone, email and online in response to technology incidents, service requests and how-to inquiries from initial contact to final resolution.
- Provide efficient and courteous customer service via telephone, email or online
- Provide process related training to users, as necessary
- Adhere to departmental processes and procedures
- Contribute to improve the maturity of current operating processes and procedures
Cross-Functional Collaboration (5%)
- Work with other support teams and/or 3rd party support partners to troubleshoot and resolve complex issues
- Actively participate in team training sessions (formal /informal)
Education/Certifications
- Preferred:
- ITIL Certification V4 or higher
- Required:
- Technical Colle...