IT Service Desk Analyst and Desktop Support Technician

Ignite are looking to hear from experienced Service Desk Analysts and Desktop Support Technicians for one of our government clients.

Location: Canberra (Interstate applicants will be considered)
Duration: ASAP until March 2024 with extension possibilities.
Citizenship Requirements: Must be Australian Citizen - A minimum baseline clearance is mandatory

Desktop Support Technician x15 :
Reference Number: 369921

Responsibilities: 

Incident management & request fulfillment for the client's end user devices.

Manage queues via cutting-edge service management tool.

Windows OS & Office 365 admin with troubleshooting prowess.

Provide face-to-face user support including VIP staff.

Contribute to Knowledge Base development.

Collaborate with Tier 1 & 3 teams for comprehensive solutions.

Enhance departmental productivity through videoconferencing support.

Required Skills and E...