Job Description
First-Line Technical Support
- Provide first-level troubleshooting for hardware and software issues.
- Resolve common incidents such as system freezes, printer issues, and connectivity problems.
- Escalate unresolved issues to L2/L3 support teams.
Service Desk Operations
- Respond to user requests via phone, email, and ticketing systems.
- Log, track, and manage incidents through to resolution.
- Maintain professional communication with end users.
IT Hardware & Software Support
- Install, configure, and maintain PCs, laptops, mobile devices, printers, copiers, attendance machines, network devices, and UPS systems.
- Support Windows operating systems and standard business applications.
Helpdesk Management
- Monitor...