IT Service Desk Analyst I — First-Contact Support

Interpath Ltd in Cape Town is seeking a Level 1 Service Desk Engineer to deliver IT support for its global operations. This role focuses on troubleshooting and resolving incidents at first contact and requires experience with Microsoft 365 applications, Active Directory, and strong communication skills.

The successful candidate will manage IT support queries, ensuring users receive timely assistance and clear updates throughout the process. A background in a support or service desk environment is essential, and familiarity with ITSM tools is a plus.